Delete your Honos account

In the app

1. Open the Honos app and sign in.
2. Open your profile and choose “Delete account”.
3. Read what will be removed, tick the confirmation box and confirm.

The account is deleted immediately. It cannot be restored afterwards.

Without the app

If the app is no longer on your phone, write to [email protected] from the email address on your account, or call +1 929 703-7117. Put “Delete account” in the subject line and give the phone number on the account. We confirm that the account is yours, delete it within 30 days and write back when it is done.

What is deleted

• Your name, phone number, email, address, date of birth and nickname.
• Access: you can no longer sign in to this account.
• Your points balance. Points are cancelled and cannot be returned or spent later.

What is kept, and for how long

Some records must be kept by law or to settle a claim about the work. They are kept without your name and deleted when the period ends:

• Payment records and receipts: 7 years from the payment.
• Signed estimates and service agreements, including the signature image: 7 years from the date of signature.
• Photographs attached to an order: 3 years from the completion of the order.
• History of loyalty points: 3 years after the account is closed.
• Records of consent to text messages: 4 years after the account is closed.
• Server logs: 90 days.

Your past orders remain with the company that performed the work, without your name.

Deleting part of your data

You can ask us to delete specific information without closing the account — for example, photographs or the address in your profile. Write to [email protected] and describe what you want removed.

Honos Pro and Honos Dispatch

Staff accounts in Honos Pro and Honos Dispatch are created by the company you work for. To close one, ask the company owner, or write to us at the address above.

Contact

QMaster LLC d/b/a Honos
1820 Avenue M #814, Brooklyn, NY 11230
[email protected] · +1 929 703-7117